The sound of a human voice
FOR the past two weeks I have written of my despair at my dealings with the delivery firm DPD, which seemed incapable of implementing a standing instruction and denied callers the opportunity to speak to a human.
It is therefore only fair to record that they have now addressed my concerns and given me some contact details.
Yippee but if I had not had the Daily Express in which to vent my ire where would I be now?
Still without the power to talk to a human being.
DPD has won awards for customer service.
Perhaps I could make a suggestion to those who determine such prizes: don’t ever give one to any company which does not make it easy for a customer to speak to a real person because, even if it is the last of a long line of options, that choice should always be there.